Refund and Returns Policy

HealthWellnessUS.com

Effective Date: January 1, 2026
Contact Email: support@healthwellnessus.com

At HealthWellnessUS.com, we aim to provide a smooth and reliable shopping experience. We understand that sometimes a product may not meet your expectations or your needs may change. This policy explains how returns, refunds, and exchanges work so you can shop with confidence.

General Return Policy

Most items purchased from HealthWellnessUS.com may be returned for a refund or replacement within 30 days of delivery, provided that the item:

Is unused and in original condition
Includes all original packaging, accessories, manuals, and inserts
Has all tags, seals, and labels intact

Return eligibility may vary by product. Please review the product description page before completing your purchase. Once your order is placed, return eligibility details can be found in your order confirmation or by contacting customer support.

Return Windows by Product Type

7-Day Return Window

Digital products accidentally purchased and not accessed or downloaded
Educational content that has not been opened or used

15-Day Return Window

Select electronics and branded items sold in new condition

30-Day Return Window

Most physical products sold on HealthWellnessUS.com

90-Day Return Window

Select refurbished or certified renewed items
Certain nonperishable wellness or personal care products

Extended Holiday Returns

For purchases made between November 1 and December 31, items eligible for return may be returned through January 31 of the following year, unless otherwise stated on the product page.

Purchases Made Through Amazon Links

Some products featured on HealthWellnessUS.com may be purchased through links that direct you to Amazon.com. If you complete your purchase on Amazon, that transaction is handled entirely by Amazon and/or its third-party sellers.

For all orders placed through Amazon links:

Amazon’s Refund and Returns Policy applies, not the HealthWellnessUS.com policy
All return requests, refunds, exchanges, shipping issues, and order disputes must be handled directly through your Amazon account
HealthWellnessUS.com does not have access to Amazon order details and cannot process refunds or returns for Amazon purchases

To review Amazon’s full Refund and Returns Policy, please visit:
👉 https://www.amazon.com/returns

If you are unsure whether your purchase was completed on HealthWellnessUS.com or Amazon, please check your order confirmation email or contact us at support@healthwellnessus.com, and we will help point you in the right direction.

Items That Cannot Be Returned

The following items are non-returnable and non-refundable unless they arrive damaged, defective, or materially different from what was ordered:

Perishable goods
Products that pose hygiene or health risks once opened
Opened supplements, vitamins, or ingestible products
Prescription items and medical devices
Customized or made-to-order products
Digital downloads that have been accessed
Gift cards and promotional certificates
Items marked Final Sale

If a non-returnable item arrives damaged or incorrect, please contact us within 48 hours of delivery.

How to Initiate a Return

To start a return:

Email support@healthwellnessus.com with your order number
Include the reason for the return and photos if the item is damaged or defective
Our support team will provide return instructions if the item qualifies

Returns sent without prior authorization may not be accepted.

Return Shipping

Many eligible returns include free return shipping
Customers may be responsible for return shipping if:
- The return is due to preference or ordering error
- A non-free shipping method is selected
- The item is heavy or oversized
Returned items must be shipped by the return-by date provided

Please do not combine items from different orders in the same return shipment.

Heavy or Oversized Items

Items considered heavy or oversized include those that:

Weigh 50 lbs or more
Exceed 59 inches on the longest side
Have a girth greater than 130 inches

These returns may incur additional shipping or handling fees and may require scheduled pickup.

Refund Processing

Once we receive and inspect your return, we will notify you of approval or denial. If approved, refunds are issued to the original payment method.

Estimated Refund Timelines

Refund Method	Processing Time
Store Credit	2–3 hours
Credit Card	3–5 business days
Debit Card / Bank Account	Up to 10 business days
Prepaid Cards	Up to 30 days (issuer dependent)
Promotional Credits	Non-refundable

Your financial institution may require additional time to post the refund.

Deductions and Fees

Refunds may be reduced in the following cases:

Late Returns:
- 20% deduction if returned within 30 days after the return-by date
- No refund issued after 30 days past the return-by date
Damaged or Used Items:
- Up to 50% deduction for missing parts, signs of use, or damaged packaging
Restocking Fees:
- Opened software, digital access products, or collectible items may incur a 100% restocking fee

Returned items cannot be sent back once processed.

Discounted and Promotional Purchases

If an item was purchased as part of a promotion or bundle, your refund may be adjusted to reflect the promotional value. Bundle purchases must be returned in full to qualify for a refund.

Gift Returns

If you received an item as a gift:

Contact support with the order number or gift receipt
Eligible gifts may be returned for store credit
Exchanges require returning the item and placing a new order

Digital gifts may be exchanged for store credit prior to acceptance.

Third-Party Fulfilled Items

Some items may ship directly from third-party partners. In these cases:

Returns are processed according to this policy unless stated otherwise
Sellers may offer a prepaid label, U.S.-based return address, or refund without return

Details will be provided during the return authorization process.

Warranties

Manufacturer warranties apply where stated. HealthWellnessUS.com does not handle warranty claims directly unless otherwise noted. Please contact the manufacturer for warranty registration or claims.

Incorrect or Unintended Items in Returns

If you mistakenly return an item not purchased from HealthWellnessUS.com, please contact us immediately. We cannot guarantee recovery or compensation for unintended items sent in error.